Privacy Policy
Vinson & Sill, Inc. — 305 N Range Line St, Lima, IL 62348 — (217) 985-5100 — office@vinsonandsill.com
Effective date: August 2026
Vinson & Sill, Inc. ("V&S," "we," "us") provides plumbing, HVAC, excavation, and septic services in the Quincy, IL tri-state region. This policy describes how we collect, use, and protect information through our website (vinsonandsill.com), our online booking tools, our SMS messaging program, and internal business applications operated by V&S.
Information We Collect
Contact and service information you provide when requesting or booking service: name, address, phone number, email, and details about the work requested. Website usage information collected automatically by our website platform (such as pages visited and device type) to operate and improve the site. Communications, including messages you send us and, where applicable, SMS messages related to your appointments. Business records created in the course of providing service: appointments, invoices, and payment records.
How We Use Information
We use information solely to operate our business: scheduling and performing service work, sending appointment-related communications, invoicing and payment processing, maintaining accurate business and accounting records, and complying with legal obligations.
Internal Business Applications
V&S uses internal software applications - including scheduling, dispatch, and financial reporting tools that connect to our accounting system - to run our business. These applications access business records (such as transactions, invoices, and vendor information) for internal operations and reporting only. They do not collect information about website visitors, and they do not sell, share, or transmit customer information to third parties for marketing purposes.
Information Sharing
We do not sell your personal information. We share information only with service providers who help us operate (such as payment processors, accounting software, and messaging providers), and only as needed to provide our services or as required by law. Mobile phone numbers and SMS consent are never shared with third parties for their marketing purposes.
Data Security & Retention
We use commercially reasonable safeguards to protect information, and we retain business records as long as needed for the purposes above and as required by law (for example, tax and accounting requirements).
Your Choices
You may opt out of SMS messages at any time by replying STOP (see our SMS Consent & Messaging Terms at vinsonandsill.com/sms-consent). To ask questions about this policy or request information about your data, contact us at office@vinsonandsill.com or (217) 985-5100.
Changes
We may update this policy from time to time. The current version will always be posted at this page with its effective date.